Refunds & Returns Policy
At MyHomeEtal, we value your satisfaction. This Refunds & Returns Policy outlines the conditions under which refunds, returns, and exchanges are processed when you make purchases through our website (myhomeetal.com).
1. Eligibility for Refunds
- Refund requests must be made within 7 days of receiving your order.
- To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
- Certain items, such as customized or perishable goods, are not eligible for refunds.
2. Returns Process
To initiate a return, please contact our support team with your order number and reason for return. Once your request is approved, we will provide you with return instructions.
- You are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
3. Refunds Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days and credited back to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered. If you need to exchange your item for the same product, please contact us with your order details.
5. Non-Refundable Items
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
6. Contact Us
For questions about our Refunds & Returns Policy or to initiate a return, please contact us:
- 📧 Email: support@myhomeetal.com
- 📞 Phone: 09060002626
